Shipping policy
SHIPPING POLICY
Free shipping over $70
Standard shipping is free on all orders of $70 or more. For orders under $70, standard shipping is a flat $8.00. The threshold is based on your order subtotal after any discounts and before tax and shipping.
Where we ship
We currently ship within the United States only, including all 50 states. We do not ship internationally at this time.
Shipping rates
Standard, orders $70 and over — Free
Standard, orders under $70 — $8.00
Express — $15.00
Express shipping is a flat $15.00 and is not affected by the free shipping threshold. Rates are charged per order, not per item, and are calculated and displayed at checkout before you pay.
Processing time
Orders placed before 8am ET on a business day are processed and shipped the same day. Orders placed after 8am ET, at weekends, or on public holidays are shipped the next business day.
Processing time is separate from, and in addition to, the delivery estimates below. We do not ship on weekends or public holidays.
Delivery estimates
Standard: 6–8 business days after dispatch.
Express: 2–4 business days after dispatch.
All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, or other events outside our control. Once we hand your parcel to the carrier, title and risk of loss pass to you.
Order tracking
You will receive a confirmation email containing a tracking number as soon as your order ships. If you have not received tracking information within 2 business days of placing your order, please contact us at contact@nutriequine.com.
Delayed, lost or damaged shipments
Please inspect your order on arrival. If your parcel arrives damaged, or if tracking has not updated for several days, email contact@nutriequine.com with your order number and we will open a trace with the carrier and make it right.
Incorrect or incomplete addresses
Please check your shipping address carefully at checkout. We are unable to reroute a parcel once it has shipped. Where an order is returned to us because the address supplied was incorrect or incomplete, the cost of reshipping is payable by the customer.
Order changes and cancellations
If you need to change or cancel an order, contact us at contact@nutriequine.com as soon as possible. We will do our best to help, but we cannot change or cancel an order once it has been handed to the carrier.
Returns
For returns and refunds, please see our Refund Policy.
Contact
NutriEquine LLC
19046 Bruce B Downs Blvd, #152
Tampa, FL 33647
United States
contact@nutriequine.com