This page summarizes our returns process. The full Refund Policy governs all returns.
30-Day Return Window
You have 30 days from receiving your item to request a return.
Condition Requirements
To be eligible, your item must be in the same condition you received it — unopened and unused, in its original packaging — and you’ll need the receipt or proof of purchase.
How to Start a Return
- Email contact@nutriequine.com with your order number and the reason for the return.
- If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
- Ship the item back using the label provided.
Items sent back to us without first requesting a return will not be accepted.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Bear in mind your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@nutriequine.com.
Damaged or Incorrect Items
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Non-Returnable Items
We cannot accept returns on sale items or gift cards. Certain categories cannot be returned, including perishable goods, custom or personalised products, and personal care goods. Get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Returns Address
NutriEquine LLC
19046 Bruce B Downs Blvd, #152
Tampa, FL 33647
United States
Please request a return authorisation before shipping anything back.
Questions? Contact us — we respond within one business day.